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Throughout our Jane Davidson transactional site we aim to provide you with a simple and enjoyable shopping experience. We want to provide you with the same fabulous service you would receive in our store in Thistle Street, protect your privacy and provide an easy to use and secure site. By placing an order with us you will be deemed to have read, understood and agreed to the following terms and conditions. If you are unhappy with any of these please call the store during business hours on 0131 225 3280.
Payment
Payment can be made securely online through Sage Pay. We accept Visa, Mastercard, American Express, Maestro, Solo, Visa Debit and Visa Electron. We also welcome telephone or fax payments. Please call 0131 225 3280 or fax 0131 225 6083. All prices are in pounds sterling and are inclusive of VAT at 17.5%.Product availability
All items are subject to availability. In the unlikely event an item is sold out it will be removed from the website at the earliest opportunity. If we have any problems with the availability of your order, we will contact you as soon as possible. We will either offer you a suitable alternative, order your product in for you or give you a full refund if we are unable to fulfil your order.Delivery
We aim to deliver within 3 working days
Express Delivery = £10
Next day if the order is placed before 12 noon Monday to Friday
Express Delivery within the Edinburgh area = £10
If you live or work in Edinburgh and require same day delivery please call 0131 225 3280 to arrange. Please note this service is not available on Sundays.
If you need your item FAST then please call the shop on 0131 225 3280. We will do our best – we do love a challenge!
International Deliveries – We are happy to deliver worldwide but costings vary. To organise your international order please either email us at online@janedavidson.co.uk or call us on +44 131 225 3280
Please note, all methods of delivery require a signature. If you are not in you will be left details of how to collect your order from a Royal Mail depot.
Tracking your order. Please log on to www.royalmail.com and use the tracking number provided in your dispatch email.
Returns
If you are not completely happy with your order, we will be more than happy to offer you an exchange or a refund for returned goods. You must notify us within 14 days from when you receive the goods.
To arrange a return or cancel your order, you must send us an email to online@janedavidson.co.uk, within 14 days of receipt of your goods, telling us that you are returning the goods and why. We will give you a returns number to write on the parcel.
Goods must be returned to us in a reasonable time and in the same condition that they were dispatched to you with the original labels attached. If the goods are not returned in their original condition or if any of the labels have been removed then we reserve the right to insist upon payment for the goods.
You are required to arrange and pay for the return of the goods to us, except where the item is faulty or you are returning an item that was substituted in your original order. Please allow up to 10 working days for your goods to reach us. We recommend you obtain proof of postage.
Please package the items securely and return to us at:-
Jane Davidson
52 Thistle Street
Edinburgh EH2 1EN
