Delivery & Returns
UK Special Delivery (signed for and tracked): £8 (except Highlands and Islands £15) Next day delivery if the order is placed before 4pm Monday to Friday. Orders placed on Saturdays will arrive next working day (excludes Sundays & bank holidays). Due to COVID-19 post office hours are more limited but we do our best to get the parcel to you as soon as possible. All customers will be contacted with updates.
If you need your item FAST then please call the shop on 0131 225 3280. We will do our best – we do love a challenge!
We are happy to deliver worldwide but costings vary. To organise your international order please either email us at [email protected] or call us on +44 131 225 3280
Throughout our Jane Davidson transactional site we aim to provide you with a simple and enjoyable shopping experience. We want to provide you with the same fabulous service you would receive in our store in Thistle Street, protect your privacy and provide an easy to use and secure site. By placing an order with us you will be deemed to have read, understood and agreed to the following terms and conditions. If you are unhappy with any of these please call the store during business hours on 0131 225 3280.
Payment can be made securely online through Sage Pay or Paypal. We accept Visa, Mastercard, American Express, Maestro, Solo, Visa Debit and Visa Electron. We also welcome telephone. Please call 0131 225 3280. All prices are in pounds sterling and are inclusive of VAT at 20%.
When you are processing your payment through Sage Pay please make sure that the card you use is registered to the same address otherwise the payment will not be accepted.
All items are subject to availability. In the unlikely event an item is sold out it will be removed from the website at the earliest opportunity. If we have any problems with the availability of your order, we will contact you as soon as possible. We will either offer you a suitable alternative, order your product in for you or give you a full refund if we are unable to fulfil your order.
If you are not completely happy with your online order, we will be happy to offer you an exchange or a refund for returned goods. You must notify us within 14 days from when you receive the goods.
To arrange a return or cancel your order, you must send us an email to [email protected], within 14 days of receipt of your goods, telling us that you are returning the goods and why. A free returns label will be included in your order. Please allow up to 10 working days for your goods to reach us. We recommend you retain proof of purchase when posting back to us.
Goods must be returned to us in a reasonable time and in the same condition that they were dispatched to you with the original labels attached. If the goods are not returned in their original condition or if any of the labels have been removed then we reserve the right to insist upon payment for the goods.
In store we operate a credit note or exchange only policy. All sale items purchased in store are non returnable.
All special orders are non returnable.
Please package the items securely and return to us at:
52 Thistle Street